Neyssa shop accept returns and refund or credit will be made excluding postage, we do not go to trade.

Items will be returned by the customer via the mail at his own expense within 10 days, the shipping costs are not refundable.

The items will be in their individual packaging, unworn unused undamaged unwashed

if these conditions are not met the customer will not receive a refund or a credit.

Products are therefore to return to their original packaging must at this address, it will mention the desire to be reimbursed or receive a credit on plain paper.

The processing time of your return, refund or have is under a maximum time of 4 weeks, if this time is exceeded please contact our customer service.

returns are to:

Neyssa Boutique

(Return service)

7 george street guynemer door 78

80080 Amiens
 FRANCE

Remember to keep your proof of shipment or face tracking number, you can always check the progress via the website of Colissimo.

Refund your fees back if you paid via your PayPal account you can request a refund of your fees back https://www.paypal-returns.com/hc/fr/requests/new follow this link