Neyssa shop accepts returns, so a refund or credit may be made excluding shipping costs, we do not carry out exchanges . If you want to make an exchange order your item online as soon as possible, then request a refund for the item that does not fit.
The processing time for your return and refund is within 30 days. Keep your tracking number safe while waiting for your return to be processed
The items will be returned by the customer by post at his expense within 14 working days, in parcel without signature , shipping costs are not refundable.
Any non-compliant shipment cannot be processed or claimed by the return service. (ex: letter followed / drop off point relay)
Items must be returned in their individual packaging, unworn, unused, undamaged, unwashed.
If these conditions are not met, the customer will not be able to benefit from a refund or a credit note in the event of a non-compliant return:
The products must therefore be returned in their original packaging, it will be necessary to mention the desire to be reimbursed or to benefit from a credit note on your invoice (circle the returned items) or mention them on free paper.
For orders postage offered by Neyssa Shop returned in full, a deduction of € 5 will be made corresponding to the participation of postage and handling costs.
For packages not collected in relay point a deduction of 5 € will be made by the carrier. The refund will be made in the form of a credit note.
Returns in colissimo simple WITHOUT recommended
Remember to keep your proof of shipment or the tracking number appears, you can check its progress at any time via the colissimo website.